Continental’s 2018 State of the Company event focused on three words: Raise the Bar. This new-found mantra has since served as an inspirational tool for Continental team members which encourages breaking through barriers to push forward in order to continuously learn, improve, and grow.
What is the definition of excellent customer service? Good customer service, in short, means making sure that the customer is happy. Excellent customer service to Continental, means going above and beyond, ensuring that the customer or client is satisfied in every aspect with the product and service provided, with the sales, delivery, and overall appearance of the product. What Continental will never do, is draw the line at good customer service; we strive for excellence.
During Continental's 2018 "State of the Company" event, Eric Ellison was named the 2018 Rich Bell Award winner. This recognition is given every year to the individual who most embodies the leadership and teamwork characteristics of Rich Bell, one of the three founders of Continental and is a cherished Continental moment. Rich's commitment to respect for all he encountered as well as his willingness to go above and beyond expectations in all of his tasks created the foundation of our culture.
Each year the Southwest Florida Apartment Association (SWFAA) holds an award night for apartment owners, management companies, and team members. In total, 20 multifamily companies were represented at the event, with countless team members from an array of companies nominated for individual awards. Continental took home the Multifamily Management Company of the Year award!
We are pleased to announce that Springs at Hurstbourne in Louisville, KY has reach stabilization. The 284-apartment home community has great access to I-64 for people looking to commute to downtown Louisville.
We are pleased to announce that Springs at Round Rock has reached stabilization. This community is one of ten Springs communities in Texas, bringing the total home count to 2,593. Featuring 260 apartment homes, Springs at Round Rock offers a 24-hour fitness center and resident lounge, enlarged pool deck, and a great grilling area.
As a national real estate developer, it is natural for us to touch the lives of many people around the country. Through our multifamily, retail, and hospitality developments, we are able to provide housing, jobs, and help grow the local economies. The dedication of our in-house and onsite team members make this possible each and every day with their constant drive to perform their work better than they have done before.
We are pleased to announce that Springs at Orchard Road has reached stabilization. This community is one of five communities in Illinois, bringing the total home count to 1,432. Featuring 300 apartment homes, Springs at Orchard Road features one of our newly designed clubhouses with a 24-hour fitness center and resident lounge, enlarged pool deck, and a great grilling area.
photo courtesy of Saturn Lounge
On June 6th, the day after our company Challenge Meetings, Continental's Marketing Team took the trip up to Lambeau Field, home of the Green Bay Packers, for the 2018 Experience Inbound held by national leaders in the marketing field.
Continental has a tradition that sets us apart and helps solidify our spot on the Top Workplaces in Wisconsin. Each year, Continental's home office partakes in our Challenge Meetings. At this meeting, all non-director level employees meet with the Continental Officer group to have open conversations about what's working and not working at Continental. As this group meets, the Directors also meet with Jim Schloemer (CEO) and Dan Minahan (COO).