Header Image

Continental's Top Notch Customer Service

[fa icon="calendar"] 2/19/19 2:00 PM / by Paul Seifert

What is the definition of excellent customer service? Good customer service, in short, means making sure that the customer is happy. Excellent customer service to Continental, means going above and beyond, ensuring that the customer or client is satisfied in every aspect with the product and service provided, with the sales, delivery, and overall appearance of the product. What Continental will never do, is draw the line at good customer service; we strive for excellence.

23 of Continental’s Springs Properties have mastered the skill in providing excellent customer service by achieving the title of Top Rated 2018 Properties by ApartmentRatings. These top ratings come from the unparalleled customer service of our apartment managers, leasing associates, maintenance crews, and regional managers working together to create great places to live. Whether that means by being available 24/7, walking residents’ dogs, or bringing the community together by hosting local fundraisers, our Springs Communities continue to shine. This outstanding accomplishment means that the following Springs Apartment Communities have achieved a satisfaction score of 70% or above in 2018:

Community Name

Recommend Score

Springs at Essex Farms Apartments

96%

Bridlewood Apartment Homes

95%

Springs at Lakeline

93%

Springs at Hurstbourne

89%

Springs at Live Oak Apartments

89%

Springs at Knapp's Crossing

88%

Springs at Woodlands South Apartments

88%

Springs at Bettendorf Apartments

87%

Springs at Palma Sola Apartments

87%

Springs at Winchester Road Apartments

87%

Springs at Bandera Apartments

86%

Springs at Alamo Ranch

85%

Springs at Kenosha

84%

Springs at Country Club

82%

Springs at Creekside Apartments

82%

Springs at South Elgin

82%

Springs at Laurens Road

81%

Springs at May Lakes

80%

Springs at West Chester

79%

Springs at Weber Road

78%

Springs at South Broadway Apartments

75%

Springs at Memorial Apartments

72%

Springs at McDonough

71% 

Our Springs Communities deserve a round of applause. We will continuously strive to raise the bar when it comes to resident satisfaction and look forward to the challenges and accomplishments that 2019 may throw at us. Congratulations on this huge achievement.

Congratulations to putting smiles on our residents’ faces!


Topics: Multifamily Careers, Continental's Culture, customer service


LEAVE A COMMENT

Subscribe to News Updates

Lists by Topic

see all

VIEW ALL NEWS