According to J Turner Research, 75% of surveyed residents utilize online ratings and reviews multiple times during their apartment search. Online reputation management has become a major focus for most businesses over the past few years and Springs Apartments is no different. We approach our online reputation the same way we approach our company culture - by treating our residents the way they want and expect to be treated. In doing so, positive feedback comes naturally.
For the seventh consecutive year, Continental Properties Company Inc. was named a Top Workplace by the Milwaukee Journal Sentinel. Selection for this honor is determined through the results of an anonymous survey of our entire Continental Team.
Something special and worth sharing happened this year at Continental’s annual Managers’ Meeting that emphasizes Continental’s ability to attract key employees who truly are “The Best and The Brightest.”
Newnan, Georgia has been put on the map for several different reasons; one being the birthplace of 6-time CMA award winning artist, Alan Jackson. Now, Newnan is being put on the map yet again by Continental’s Springs Team 1, the the development of Springs at Newnan.
Continental’s 2018 State of the Company event focused on three words: Raise the Bar. This new-found mantra has since served as an inspirational tool for Continental team members which encourages breaking through barriers to push forward in order to continuously learn, improve, and grow.
What is the definition of excellent customer service? Good customer service, in short, means making sure that the customer is happy. Excellent customer service to Continental, means going above and beyond, ensuring that the customer or client is satisfied in every aspect with the product and service provided, with the sales, delivery, and overall appearance of the product. What Continental will never do, is draw the line at good customer service; we strive for excellence.
During Continental's 2018 "State of the Company" event, Eric Ellison was named the 2018 Rich Bell Award winner. This recognition is given every year to the individual who most embodies the leadership and teamwork characteristics of Rich Bell, one of the three founders of Continental and is a cherished Continental moment. Rich's commitment to respect for all he encountered as well as his willingness to go above and beyond expectations in all of his tasks created the foundation of our culture.
Each year, Multifamily Executive (MFE) publishes its Elite 1% list of online reputation for apartment communities. MFE researches over 101,000 properties, including all the online review sites, to come up with a list of the best properties by online reputation.
On December 19th, 2018, Continental purchased 25 acres of land in Port Orange, FL to develop the Springs at Port Orange. The addition of Springs at Port Orange brings our total Florida apartment portfolio to 13 total communities, with Continental currently owning nine. Our market research and development teams are focused on continuing to leverage our success in Florida by finding new apartment development opportunities.